Privacy Policy

ResponseProof LLC ("ResponseProof," "we," "us") operates this website to describe our telephonic responsiveness monitoring service for long-term care providers. This policy explains what we collect when you visit, why, and your choices. It covers our marketing website only — not the separate, contracted service we provide to customer facilities, which is governed by a Business Associate Agreement and service terms.

Information we collect automatically

When you visit, our servers record standard request data to understand interest in our service, keep the site secure, and improve it:

• Pages you view, date and time, and the referring link;
• Your IP address and the network/organization it belongs to (e.g., a company or institution name derived from the network);
• Approximate location (city/region/country) and basic device/browser information;
• Campaign and link parameters (e.g., utm_* tags, and a per-recipient link code if you arrived from one of our emails).

Business-interest identification (B2B)

We sell to organizations, so we work to understand which organizations are evaluating us. We infer the organization associated with a visit from the network you connect through, and — where you arrived via a link we sent you — the organization we sent that link to.

We also use a third-party visitor identification service that can resolve some website visitors to a named individual and associated business contact details, such as a name, job title, employer and work email address. This is done from your device and network information together with that provider’s own data, not from anything you type on this site. It works for a minority of visits, generally people browsing from a workplace network, and it does not work reliably for people on home or mobile connections.

We use this only to identify prospective customer organizations and the people responsible for evaluating a purchase, and to follow up about ResponseProof. We do not use it to build profiles about your health, your care, or anything unrelated to a business purchase, and we do not use this website to collect health information about anyone.

If you would rather not be identified this way, see Your choices and rights below.

Cookies

We use a small number of first-party cookies. The main one (rp_rid) remembers the link code from a ResponseProof email so we can attribute your interest to the right organization. You can clear or block cookies in your browser; the site still works without them.

How we use it

• To gauge interest from prospective customer organizations and follow up;
• To measure and improve the website;
• To protect the site against abuse and fraud.

We do not sell your personal information, and we do not use this website to collect health information. If you submit the contact form, we use what you provide solely to respond to your inquiry.

Sharing

We share data only with service providers that help us run the site (hosting, analytics, email delivery) and with the visitor identification provider described above, which receives technical information about your visit in order to perform that identification.

We do not sell your personal information for money. Some privacy laws, including the California Consumer Privacy Act as amended, define “sale” and “sharing” broadly enough that our use of a visitor identification provider may fall within them. You can opt out at any time using the contact address below, and we will honour a Global Privacy Control signal sent by your browser.

Retention

We keep website analytics for a limited period needed for the purposes above and then delete or aggregate it. IP addresses used for organization lookup are retained only briefly.

Your choices & rights

Depending on where you live (e.g., California/CPRA), you may have rights to access, correct, or delete personal information we hold, and to opt out of certain processing. To make a request, email us at the address below. You can also block cookies and use browser "Do Not Track"/privacy settings.

Opting out of visitor identification. Email us at the address below and we will suppress your details and stop identifying you on future visits. You do not need an account and you do not need to tell us why. A Global Privacy Control signal from your browser has the same effect. Blocking third-party scripts in your browser also prevents it, and this site works normally without them.

Contact

Questions or requests: privacy@responseproof.com.